Current processing time of orders is 4 weeks.

Frequently Asked Questions

Is the personalisation inside of the tag?

Yes it is, I add the personalisation and then cover with a top coat of resin to ensure the personalisation does not wear away over time.

Can you add my contact details to the back of the tag?

Yes! Please see the add on section of my site here for more information.

I'd recommend not having details on the back of any clear tags as this will show through to the front of the tag and affect how it will look, I do try to hide the details as best I can behind flowers however its not always possible. 

Why is your ready to order time 4 weeks? 

All products are handmade to order and I run this business alongside my full time job, so I tend to work on my orders after work and on weekends.

Resin takes around 24-48 hours to cure depending on which type of tag you are ordering, and each tag takes me around 2-3 hours to create.

I use a que system so your order will be sent earlier if I'm able to get through my orders quicker.

All products are sent via Royal Mail 1st Class delivery however Royal Mail are seeing severe delays currently and some areas are taking up to two weeks for delivery, please do not chase your order until the two weeks have passed.

Can you create custom tags?

Yes! Please see the customisation option here. I have a lot of different colour flowers/ glitters/ powders and can pretty much add any combination you like.

View the Custom Order page here.

Do you ship internationally?

Yes! We do. Please be aware before placing your order that ordering that Perfect Presints is not responsible for any customs charges that may apply to your order, or any delays due to customs. 

How do I care for my tag?

Please see my How To Care For Your Resin Products page here

    What is your returns/exchanges policy? 

    • Please contact me within 14 days of receiving your tag if you are unhappy and I will do my best to help you or rectify the issue you have. Unfortunately as all orders are custom made, I do not accept exchanges. 
    • Please ensure you check sizing measurements on all tags and ensure that you're choosing the correct size for your dog. 
    • All tags come with a 14mm split ring however there is an option to swap this out for a 24mm split ring, please tick the box on the product page.